We know that you might sometimes have a grade or an outcome that you aren't happy with. So the Advice Centre tells you all about what decisions of your academic outcomes are open to appeal.
We know that sometimes you might receive a grade or an outcome that you aren’t happy with. It’s important to note that if you just think you should have received a better grade, you will not be able to appeal this decision, as it is classed as academic judgement. However, some decisions about your academic outcomes are open to appeal.
Decisions made on the basis of academic judgement in relation to a grade or mark are not eligible criteria and cannot be appealed.
You may submit an academic appeal against the following decisions made by the University:
Regardless of which decision you are appealing against, there are set grounds for appealing.
These differ depending on the type of appeal, but if your appeal is not based on one of the eligible grounds, it either will not be considered or another process may be more appropriate. Below you will find the different grounds based on the different decisions you can appeal.
If you have just received your results and are looking to appeal any of them, please keep reading for an overview of the grounds for appeal and a ‘how to’ guide to submitting an appeal.
If you are appealing on this ground, you must have a clear reason why you could not have disclosed these circumstances to your department/school before the outcome had been determined.
Please state which procedures have not been followed correctly.
Please note that if you are appealing on this ground you must write down all comments or remarks made by the individual(s) in question, and provide evidence to substantiate these allegations.
We have created a ‘how to’ guide for appealing against the outcome of the Board of Examiners.
You can use it to help you complete the relevant sections of the appeals form before submitting it or sending to the Advice Centre to check a draft for you. You can download the appeals form in the button below.
Download the appeals form
You have 15 working days (three weeks) to appeal from the date that you received the decision that you are appealing.
Late appeals are unlikely to be considered by the University. However, if you are unable to obtain evidence before the appeal deadline, you must still submit your form before the deadline and explain why you are unable to include evidence at the present moment, and when you expect to be able to provide it.
Your appeal outcome
Once you’ve submitted your appeal, you’ll receive an email confirmation that your appeal has been received within five working days.
The University aims to get an outcome to you within two months of you submitting your appeal. But during busy times of the year, it might take longer when there is a higher volume of appeals.
Your appeal can be one of three things:
If you are dissatisfied with the decision reached, you may request a review of the initial findings.
In order to do so you must submit a Request a Review form within 10 working days of the date of the initial findings letter.
The only grounds on which you may request a review are as follows:
We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housing, academic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop shop for all the vital information during this time.
The Advice Centre is a free, independent and confidential service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.
Email us at email@example.com with any questions or to ask for a phone appointment.
Registered charity no: 1141998
The Students’ Union, Royal Holloway
Egham, TW20 0EX