Support Services Available To You

Everyone’s experience coming to university this year is likely to have been very different than what you expected, and while it may be confusing to navigate at times, we would like to make it as easy as possible for you to reach support services and to know where to go for help and advice.

Coming to university this year has been a very different experience than what you’re used to or what you were expecting, whether you’re starting your first year or you’re a returning student. Some of you will have started your courses away from campus until you can get in, others have already been on campus for a few weeks. Everyone’s experience is likely to differ from their peers’ and while this may be confusing to navigate at times, we would like to make it as easy as possible for you to reach support services and to know where to go for help and advice.

As well as getting support from any of the services listed below, you should keep your department informed of any problems or difficulties you are having so that they can also provide any further support they are able to.

You don’t have to share lots of private information, just give them an idea of what’s going on and how it’s affecting your ability to attend or study.

The Students’ Union Advice Centre

The Advice Centre is a free and independent service for all students at Royal Holloway. Although it’s usually based on the first floor of the Students' Union building, our advisors are currently working from home, supporting you via Zoom and email. They’re here to guide you with a whole range of issues, big and small, free from judgement.  Their most popular advice topics are:

If you've already looked through our web pages and you can't find the information you're after and you would like to discuss something face-to-face virtually, it's very easy to see an Advisor in the following ways: 

Zoom Drop-ins

They hold academic drop-in sessions every Tuesday and housing drop-in sessions every Wednesday and Thursday afternoons. No need to book an appointment.

Email

Email us at advice@su.rhul.ac.uk 

Support Study Services Online

Below you can find a list of support services available to you from the library, CeDAS, IT Services and our Student Advisory & Wellbeing teams:

Student Advisory and Wellbeing

If you are worried about Covid-19 and the impact it is having on your wellbeing, you can contact the Student Advisory & Wellbeing team at supportingyou@royalholloway.ac.uk for further guidance and referral onto appropriate support. Full information on Student Advisory and Wellbeing services can be found here

They are also updating a support and advice blog page regularly, which is available here

For the latest advice on coronavirus from the University, please also read their FAQs on the Student Intranet

Within the Student Advisory & Wellbeing department, the Student Wellbeing team continues to be available to triage issues and offers wellbeing support. They offer 1:1 appointments via MS Teams, Skype or email. If you would like to book an appointment, email wellbeing@royalholloway.ac.uk. The team will also triage students into other support services within the team.  

Student Counselling

Student Counselling can also provide support via Skype and MS Teams. Please email counselling@royalholloway.ac.uk.  

They are also offering online anxiety workshops for students, you can email mentalhealth@royalholloway.ac.uk to register, or check their social media for more information.

Financial Wellbeing

The Financial Wellbeing team are also available to discuss support for any financial impact coronavirus has had including access to support funds.

Disability and Dyslexia

The Disability & Dyslexia Services within Student Advisory & Wellbeing are here to support all students who have disclosed a disability, long-standing medical condition, specific learning difficulty or mental health condition.

During term time they are offering a daily confidential online drop-in (Monday – Friday, 11am to 2pm). You can access the drop-in here.

Please note you may be required to wait. A disability adviser will let you into the drop-in as soon as they are available. If you can’t make the drop-in, you can call them on 01784 414621 or drop them an email at disability-dyslexia@royalholloway.ac.uk.

Support for International Students

The International Student Support team, within Student Advisory & Wellbeing, provide support to students from over 130 countries who come to the UK for undergraduate and postgraduate studies.  

What they do

  • Provide visa and immigration advice 
  • Support integration into study and life in the UK
  • Administer processes for US Federal Loans
  • Provide guidance about BRP issues and concerns
  • Advise students how to open a bank account in the UK
  • Advise students about working in the UK

 How they can help

  • They will often be the first point of contact for international students about a range of support and wellbeing issues and they will ensure you are able to access the most appropriate service as required.
  • They will support and proactively work to foster an inclusive and welcoming community on campus for all. 

For all enquiries, you can email the team here: internationaladvice@royalholloway.ac.uk.  

Student IT Support

Royal Holloway’s IT Services team is here to support you throughout your studies and make sure you get the most out of your time here. They’re responsible for PC access, printing, CampusNet and much more.

If you need support with IT issues, they’re here to help. We can answer your technical queries online, in person, by email, or on the phone.

Check out their pages for how to get help with your IT problems, handy information and guides, frequently asked questions, and the latest Campus IT news.

You can check to see how the services are functioning and if there are any known or planned interruptions by visiting the service status page.

You can email them at itservicedesk@rhul.ac.uk or call them on 01784 414321. If you wish, you can also chat online with the IT helpdesk.

The Student Services Centre

The Student Services Centre provides a central point of contact for enquiries and services in a way that is accessible to all.

Their full list of services can be found here, some of them are listed below:

  • Applying for Halls
  • Problems with Halls
  • Obtaining a certificate
  • Enrolment
  • Your student details

They’re available via email from Monday to Friday, 9am-5pm at studentservices@royalholloway.ac.uk. You can also book an in-person appointment from Monday to Friday between 11am and 3pm. To do this please call them on 01784 276641.

Further support

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housingacademic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop-shop for all the vital information during this time.

The Advice Centre is a free, independent and confidential service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.

Email us at advice@su.rhul.ac.uk with any questions or to ask for a phone appointment.