While we had to close the Students' Union and Advice Centre doors back in March due to the Covid-19 pandemic, we've still been helping hundreds of students digitally through our website, by email and via phone or Zoom appointments.
Over the last three months, our Advisors have been working to help students with several different types of cases, from what to do about their current housing situation to accompanying them to virtual academic misconduct panels. While you may not be able to just drop in to their offices anymore, you can still drop into their emails and set up a meeting to help with your query or simply continue through with email advice.
We understand that asking for help is not easy and making appointments to see an advisor can be quite a daunting experience. All questions are welcome as our Advisors can help you with anything from assisting you in getting your house deposit back to submitting an extenuating circumstances application – this service is completely free and confidential!
The last date to submit an extenuating circumstances application for both UG and PGT students is midday on Thursday 18 June, so please do get in touch with us if you have any concerns.
We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housing, academic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop shop for all the vital information during this time.
The Advice Centre is a free, independent and confidential service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.
Email us at firstname.lastname@example.org with any questions or to ask for a phone appointment.
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The Students’ Union, Royal Holloway
Egham, TW20 0EX