FAQ

How many guests can I bring/how many tickets can I buy?

As a Royal Holloway student you can purchase your ticket plus three guest tickets. Guests can be either Royal Holloway students or friends/family from home.

Can a friend purchase a ticket on my behalf?

You can purchase up to a maximum of four tickets per student card. Please note, each student can only purchase one early bird ticket.

Do I have to sign my guests in?

Yes. Your guest(s) must be present with you when you exchange your ticket(s) as wristbands will be secured at the time of exchange. Unlike general Students’ Union nights there will be NO charge for signing in guests.

When can I pick up my wristband?

Wristband allocation will take place on Thursday 6 June between 11:00 – 16:00 and Friday 7 June between 11:00 – 23:45 at the Windsor Building.

What's the latest time I can get there?

Doors open at 20:00 and we advise attendees to enter the arena early to ensure the best Summer Ball experience. The final entry time is 00:00 while re-admission to the event will begin from 03:00.

Can I leave the ball and come back later?

Due to capacity management we do not permit re-entry into the venue before 03:00.

Can I sell my ticket on?

Tickets are non-transferable and CANNOT be sold on. Any student selling or attempting to sell a ticket above face value WILL be subject to disciplinary action and risk being banned from the Students’ Union premises and activities in line with the Code of Conduct.

Can I collect a wristband on the door instead of the day(s) before?

We strongly encourage students to exchange their wristbands ahead of the event on Thursday 6 June to guarantee entry to the Summer Ball. If you are unable to make this day wristbands can be exchanged at Windsor Building on Friday 7 June before 23:59. Please remember that any guests will need to be present when collecting wristbands as they are secured at the point of exchange.

I wasn't given a physical ticket, what do I do?

There are no physical tickets this year - your ticket is automatically assigned to your College Card after purchase. You will need your College Card with you at wristband exchange in order to collect your wristband.

I can no longer attend the ball, can I get a refund?

A refund can be claimed within 14 days of the purchase of your ticket(s) but no later than 23:59 on Friday 24 May. After this point, the Students’ Union may operate a waiting list policy and re-allocate any unwanted tickets on a first come, first serve basis. If a purchaser is matched with your ticket during this process a refund will be issued on completion of purchase by the interested party. Details on the refund policy are contained within your ticket terms and conditions.

Why are Summer Ball tickets £75?

As you know, the Students’ Union is a registered charity, which means all the money you spend with us at events such as Summer Ball ultimately comes back to you – funding things like clubs and societies, support for course reps, our advice centre and even subsidising the Union Bus service (which runs at a large loss each year).

I’m disabled and worried about access, will I be able to take part?

We’ve teamed up with Attitude is Everything to give as many students as possible the chance to enjoy and experience the Summer Ball. You can read more about accessibility on our dedicated page.

Can I get a discount for (being a final year, being disabled, being a club president etc.)?

This year we're offering 375 early bird tickets at £37.50, £45 and £55 and £65. This is 11% of the event capacity and they are available to all students regardless of position held.

If the Summer Ball is cancelled will I get a refund?

In the unlikely event that the Summer Ball is cancelled due to unforeseen circumstances the Students’ Union will look to reimburse ticket holders where possible. Please note, the ball has never been cancelled.

What date can I no longer access the Quads/Founder’s?

We’re still waiting on the final confirmation on this so check back soon.

Will there be a Survivors' photo and breakfast?

A Survivors' photo will be taken in the South Quad at 6am. All those who make it through will be able to grab a free breakfast on exiting the Summer Ball.

I’m banned from the Students’ Union, can I buy a ticket?

If your ban expires before the night of the Summer Ball – Friday 7 June – you will be able to purchase a ticket, but not until your current ban has expired. Please note, you may not purchase a ticket for any person(s) who will still have a ban in force on the night of the Ball.

What forms of ID will I require?

When purchasing a ticket(s) and during wristband exchange you will require your College Card. On the night you will require both your College Card and proof of age photographic ID (valid photo driving licence, passport, PASS holographic ID card).

Are you holding any tickets back for the next student loan payment?

Yes, we hold back 500 tickets every year for those students waiting on their next loan payments.