Purchasing tickets.

1. If you wish to attend Summer Ball 2019 at Founder’s Building you are required to purchase a ticket using the Students’ Union’s website or from the Students’ Union Main Hall on ticket launch day 29 March 2019. In the event of a problem with the website/app or in exceptional cases, it is possible to purchase a ticket at the Union Helpdesk.
2. If you or your guests are on the banned list you may purchase a ticket if the ban expires before the night of the Summer Ball – Friday 7 June 2019. You cannot purchase a ticket for any person(s) who has a ban that will still be in force on the night.
3. You are eligible to purchase a maximum of four tickets with three of these assigned to guests upon collection of your tickets.
4. If purchasing online, you will receive confirmation of purchase by email within 24 hours of the purchase to your registered account, this will generally be your College email address. If purchasing at the Students’ Union Main Hall or Helpdesk, your tickets will be viewable on the website by logging in and navigating to ‘Purchase History’ on your account options.
5. By purchasing a ticket, you (and any guests you have purchased a ticket for) agree to abide by the Union’s Venues Code of Conduct, visible online at su.rhul.ac.uk/venues/codeofconduct
6. An order for tickets is not complete until accepted by us. We try to ensure all prices are accurate but errors may occur. If we discover an error in the price of tickets you have ordered we will inform you as soon as possible and we may either cancel the order (in which case you will be refunded the ticket price and any booking, transaction or supplementary fees you have paid) or give you the option of confirming your order at the correct price.

Collecting your ticket.

7. All tickets must be exchanged for a wristband before entry to the Summer Ball.
8. Wristband exchange will be taking place on Thursday 6 June between 11:00 – 16:00 and Friday 7 June between 11:00 – 23:59 at the Windsor Building.
9. Your guest(s) must be present with you to exchange their ticket(s) as wristbands will be secured to individuals at this time.
10. All guests will be required to ‘Sign In’ at the time of exchange of wristbands, in line with Students’ Union membership regulations. Members must present a valid NUS card or College Card when exchanging their ticket.
11. Your guest(s) must present valid photographic ID (valid photo driving licence, passport, PASS holographic ID card) when exchanging their ticket.
12. You must be in possession of a valid Summer Ball ticket at the time of wristband exchange – tickets will not be on sale at the collection.
13. No duplicate wristbands will be issued to replace wristbands that have been lost or stolen after they have been collected by you, and nor will such tickets associated with these wristbands be refunded.

Entering the Venue.

14. Wristbands will guarantee you entry into the Summer Ball until midnight on Friday 7 June. In the event of the guarantee time changing this will be clearly communicated on the event webpage.
15. Should you leave the Summer Ball, no re-entry is permitted until 3am on Saturday 8 June.
16. Anyone attempting entry without a valid wristband will be subject to the Venues Disciplinary Policy and may face disciplinary action in line with the Code of Conduct.

Cancellation Rights and Refunds.

17. Tickets cannot be exchanged, refunded, re-sold or transferred once purchased other than for the reasons set out in these terms and conditions.
18. A refund can be claimed within 14 days of the purchase of your ticket(s) but no later than 23:59 on Friday 24 May. After this point, the Students’ Union may operate a waiting list policy and re-allocate any unwanted tickets on a first come, first serve basis. If a purchaser is matched with your ticket during this process a refund will be issued on completion of purchase by the interested party.
19. If a refund is issued you must return any physical tickets you have to RHSU.
20. When claiming a refund for the Summer Ball you need to email marketing@su.rhul.ac.uk and include the date of purchase, your receipt reference number and your student number (if applicable) in your email.
21. Any refund will usually be paid using the same method used to buy the tickets within 30 days of the original date of the event or the date that we receive your physical tickets, whichever is later.
22. Tickets are non-transferable and cannot be sold on. Any student selling or attempting to sell a ticket will be subject to disciplinary action and risk being banned from the Students’ Union venues in line with the Code of Conduct.

Use of Images.

23. Summer Ball will be photographed, filmed, and elements may be streamed via live webcast by us or our agents. By purchasing a ticket to this event you consent to the recording and transmission of images (both still and moving) of you and your guests as members of the audience. We retain all rights in any images, which can be used for publicity purposes and marketing materials. If you'd prefer your image not to be used in materials, please email marketing@su.rhul.ac.uk identifying the image/video.
24. During the event, if you consent to an image being taken by one of our photographers, these will potentially be uploaded to our social media channels for publicity and marketing purposes.
25. If you have any objection to being photographed/recorded while at the Summer Ball, please make yourself known to our photographer/videographer.

Force Majeure.

26. If the Summer Ball cannot take place or is delayed because of circumstances beyond our reasonable control, we will not be liable for any direct or indirect losses incurred by you or your guests. Examples of such circumstances include (without limitation): war, terrorism, civil commotion, fire, flood, adverse weather, natural disaster, act of God, outbreak of disease, epidemic, pandemic, any strike or labour dispute, interruption or failure of any utility service, any government order, rule regulation, or action by a government or public authority.