Venues / Accessibility

Nights out
for everyone.

We want every event to be one everyone can enjoy. Since 2015 we've worked with Attitude is Everything to improve deaf and disabled people's access to our venues and events.

Tell us before you come

Access requests

Accessible viewing space, a personal assistant ticket or help with medication. Get in touch before the event and we'll sort it.

DisabledAccess@su.rhul.ac.uk
2-for-1

Personal assistant tickets. Your PA comes free when you need someone with you.

Viewing area

Reserved accessible space at every event. Book before the event, as sold-out shows can't add tickets.

Booking tickets

If you have accessibility requirements, contact us before the event and we'll allocate you space in the accessible viewing area. We don't sell separate accessible viewing tickets, just general admission, and we can't sell extra tickets once an event has sold out.

Personal assistant tickets

We offer a 2-for-1 ticket policy for personal assistants, arranged through our Trading Services team. Email DisabledAccess@su.rhul.ac.uk for details. We don't otherwise offer reduced-rate tickets, as the service we offer is of equal quality for every customer.

If we need to evacuate

All our security staff are trained to assist disabled customers in an emergency. When you arrive, we'll ask you to stay in the accessible viewing area and allocate a member of security to come to your assistance if we need to evacuate.

Medication

We search everyone at our events. Medication will be confiscated unless it's easily identifiable or you have a valid prescription. If you need medication during an event, tell us beforehand at the helpdesk or by emailing venues@su.rhul.ac.uk.

Deaf and visually impaired customers

There's an induction loop at the helpdesk where you can talk to us about access requests. Deaf or hard-of-hearing customers are welcome at the front of the gig, and visually impaired customers can stand wherever suits them best. Just let security or venue management know.

Photosensitive epilepsy

Our venues use intelligent lighting that can create strobe-like effects. We keep this to a minimum where we can, and run several events each term with a significantly reduced risk for people with photosensitive epilepsy. Email DisabledAccess@su.rhul.ac.uk for details.

Hidden disabilities

Not all disabilities are visible. Our team is trained to support people with visible and hidden disabilities. Let us know in advance or when you arrive and we'll provide the support you need.

Register at least five working days ahead

To use the disabled facilities at an event, register with our Access team at least five working days in advance and tell us what you need. Email DisabledAccess@su.rhul.ac.uk or call 01784 276700.

Getting here and getting around

There are dedicated disabled parking spaces on site. For the Students' Union building, come in through the main gate, take the first left and continue down the hill until you reach the Boilerhouse Cafe on the left.

All of our venues are wheelchair accessible via shallow ramps. There are smooth walkways through the site, but also grass and uneven ground outside, which can be difficult when it rains, so please think about ground conditions and the weather when planning what you'll need.

Accessible toilets

There are accessible toilets in all Students' Union venues. Use a National Radar Key, or ask any member of staff in the venue for access.

AccessAble guides

Our venues have been mapped by AccessAble to show routes around our buildings and the facilities available: The Venue, Tommy's Kitchen (where Tikka Nation operates) and The Packhorse.