The Advice Centre is a free and independent service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.
In light of the coronavirus (Covid-19) pandemic, from midday on Tuesday 17 March 2020, the Advice Centre will cease all face-to-face appointments. However, it is critical that you are still able to access our advice services and we will continue to deliver this digitally through our website, by email and via phone or Zoom appointments.
We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housing, academic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop shop for all the vital information during this time.
Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).
Check out the resources in the sections below which may provide you with the information you need.
If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something, you can get in touch with us:
Before your appointment, it might be helpful for you to read our Student Care Statement and Confidentiality Policy to understand a bit more about our commitment to you. Unfortunately, in a small number of cases, it may not be possible for the Advice Centre to continue offering advice, in which case our withdrawal of services policy may come into effect.
Wed 22 Jul 2020
Universal Credit is a payment available to most Home/EU residents who are unemployed or working part-time, aiming to help with living costs. Find out if you're eligible and how you can apply.
Wed 15 Jul 2020
We know that you might sometimes have a grade or an outcome that you aren't happy with. So the Advice Centre tells you all about what decisions of your academic outcomes are open to appeal.
Wed 17 Jun 2020
While at university, you’re surrounded by free support services, but once you stop being a student you will have to actively look for support when you need it. If you're graduating this summer, here's a little reminder to prioritise your health and take those necessary steps to look after yourself.
Fri 12 Jun 2020
The academic year may have come to an end, but that doesn't mean our support for students stops. Our Advice Centre is still on hand to give you help with anything you may need over the next few months.
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The Students’ Union, Royal Holloway
Egham, TW20 0EX