The Advice Centre.

The Advice Centre is a free and independent service for all students here at Royal Holloway, based on the first floor of the Students' Union building. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll ensure we point you in the right direction of the relevant support.

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).

Check out the resources in the sections below which may provide you with the information you need.

How do I book an appointment?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something face-to-face, it's easy to book an appointment. 

  • Pop along to the Union Helpdesk on the first floor of the Students' Union and one of our assistants will book you in
  • Alternatively, you can call the Helpdesk on 01784 276700
  • Email us at

Before your appointment

Before you come and see us it might be helpful for you to read our Student Care Statement and Confidentiality Policy to understand a bit more about our commitment to you. Unfortunately, in a small number of cases it may not be possible for the Advice Centre to continue offering advice, in which case our withdrawal of services policy may come into effect.

Deposit Disputes: Advice Centre Success Stories

Wed 07 Aug 2019

First year Royal Holloway student Narjes Dhaif saved £383 after getting in touch with the Advice Centre about an unfair deposit charge!

Unfair Landlords And Estate Agents: What To Do?

Wed 31 Jul 2019

If you think you're being unfairly charged by your landlord and estate agent, speak to our advisors, they can help you get your money back!

Challenging Unfair Charges: Advice Centre Success Stories

Wed 17 Jul 2019

Find out how the Advice Centre helped first year student Alarice Himoud get her money back for fees she had been unfairly charged by an estate agent.

Advice Centre Supporting Students In Crisis

Tue 18 Jun 2019

Find out how the Students' Union Advice Centre is providing foodbank vouchers to support individuals and families in crisis.