The Advice and Support Centre (ASC) is a free service. We're based on the first floor of the Students' Union and we offer you the opportunity to discuss any concerns you may have and receive impartial advice and information from our team of experienced and professional advisers.
Every student encounters a problems at some stage in their student life and we're here to help. No problem is too big or too small. We're here for you if you need a chat or have a quick question, if your rented house is uninhabitable and you're facing resits and everything in between. If we're not the best people to help you ourselves, we will find someone who can help you.
The ASC operates on an open door policy during term time. If the Welfare Advisers are free, they are happy to see you without an appointment, but during busy times and in vacation periods it is necessary to book an appointment in advance. If you've booked an appointment and want a text message reminder the day before, please let us know and make sure you give your mobile number when you book! If you'd like to bring a friend or family member along with you, please do.
If you'd like to book an appointment or send us a message, please see our Key Contacts page.
The Students' Union expects students using the Advice and Support Centre to abide by the Advice and Support Centre Code of Practice and Confidentiality Policy when using the service.
Unfortunately, in a small number of cases it may not be possible for the Advice Centre to continue offering advice, in which case our Withdrawal of Services Policy may come into effect. We're here to help Royal Holloway students and recent graduates - anyone else who would like advice should email us and an appointment can be booked if suitable.
Registered charity no: 1141998
The Students’ Union, Royal Holloway
Egham, TW20 0EX