The Advice Centre is a free and independent service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.


Coronavirus Update

In light of the coronavirus (Covid-19) pandemic, from midday on Tuesday 17 March 2020, the Advice Centre will cease all face-to-face appointments. However, it is critical that you are still able to access our advice services and we will continue to deliver this digitally through our website, by email and via phone or Zoom appointments.

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housing, academic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop shop for all the vital information during this time.

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).

Check out the resources in the sections below which may provide you with the information you need.

How do I GET HELP FROM THE ADVICE CENTRE?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something, you can get in touch with us:

Before your appointment

Before your appointment, it might be helpful for you to read our Student Care Statement and Confidentiality Policy to understand a bit more about our commitment to you. Unfortunately, in a small number of cases, it may not be possible for the Advice Centre to continue offering advice, in which case our withdrawal of services policy may come into effect.



End of Tenancy Cleaning Top Tips

Fri 22 May 2020

If you're moving out of private accommodation, it’s that time of year when our Advice Centre is usually advising you to start booking in professional cleaners for your end of tenancy clean. This year, they are telling you to start organising your own cleaning instead. Read why and check out our top tips for if you do use a cleaning service.

 
Know Your Rights on Moves and Viewings

Wed 13 May 2020

With the announcement that estate agents and landlords can resume house moves and viewings in England from today, our Advisors have put together some guidance to ensure you know where you stand.

 
Steer Clear of Academic Misconduct

Wed 06 May 2020

Our Advisors have put together some guidance on how to ensure you don't fall foul of any academic misconduct offences when completing your alternative assessments.

 
Avoiding Unfair Deposit Deductions

Tue 05 May 2020

Moving out of private accommodation soon? Our Advisors are on hand to give you all the guidance you need to ensure you're not unfairly charged when it comes to getting your deposit back.