The Advice Centre.

The Advice Centre is a free and independent service for all students here at Royal Holloway, based on the first floor of the Students' Union building. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll ensure we point you in the right direction of the relevant support.

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).

Check out the resources in the sections below which may provide you with the information you need.

How do I book an appointment?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something face-to-face, it's easy to book an appointment. 

  • Pop along to the Union Helpdesk on the first floor of the Students' Union and one of our assistants will book you in
  • Alternatively, you can call the Helpdesk on 01784 276700
  • Email us at

Before your appointment

Before you come and see us it might be helpful for you to read our Student Care Statement and Confidentiality Policy to understand a bit more about our commitment to you. Unfortunately, in a small number of cases it may not be possible for the Advice Centre to continue offering advice, in which case our withdrawal of services policy may come into effect.

Advice Centre Supporting Students In Crisis

Tue 18 Jun 2019

Find out how the Students' Union Advice Centre is providing foodbank vouchers to support individuals and families in crisis.

Tenant Fees Bill Guidelines

Wed 22 May 2019

Make sure you check out the guidelines for how the Tenant Fees Bill should be applied before requesting deposit refunds from your landlord!

Landlords Are Overcharging Students!

Tue 14 May 2019

It recently came to our attention that some letting agencies and landlords are overcharging students for their security deposits!

STI Self-Test Kits At The Advice Centre

Thu 09 May 2019

We are offering free STI self-test kits at the Advice Centre again! So feel free to come get yours if you need one.