Ticket
T&Cs.

Payments are processed through Opayo and Barclaycard Merchant Services, made to Royal Holloway Students' Union and shown on your statement as "RoyalHollowaySU". We don't store card details and use industry-standard SSL encryption. Payments are live: when you click Pay Now, your card is charged and your order processed immediately.

We use electronic ticketing from purchase to admission. Tickets bought on the RHSU website or StudentLink app go to your account, and we scan the QR code on your e-ticket at the door. You'll get a payment receipt and then your e-ticket as a PDF in a separate email. If the website or app has a problem, we may sell tickets at the Union Helpdesk. Check your purchase history any time under 'Purchase History' in your account menu.

All sales are final. Refunds aren't available for duplicates, purchases made in error, the wrong event, or non-attendance through personal choice, illness or injury. Ticket sales are exempt from the 14-day cooling-off period under the Consumer Protection (Distance Selling) Regulations 2000.

We may refund if: the whole event is cancelled (face value to all advance ticket holders; a move to another venue only counts if it holds fewer people than tickets sold); an event is stopped as unsafe (at management's discretion); a single headliner pulls out and the event doesn't go ahead (for events with several headliners we may change the billing and will try to find a replacement); or a sold-out event has a waiting list and your ticket is resold once the money is received. If we find a pricing error we'll either cancel and refund your order, including fees, or let you confirm at the correct price. Management's decision is final. Questions: marketing@su.rhul.ac.uk. Still unhappy? Use our online Complaint Form.

We don't issue physical tickets. Your tickets are assigned to your account and scanned from the QR code on your e-ticket. Check your purchase history any time under 'Purchase History' in your account menu.

Students can bring one guest to ticketed events at the SU Venue. Buy their ticket in advance through your student account, giving their name and date of birth (these can't be changed later). Sign them in on the door from the event start time. They must arrive and queue with you and bring photo ID that matches, or they'll be refused entry. You're responsible for your guest's behaviour and may be sanctioned if they break the Code of Conduct. Guests pay the higher guest price, which gives them temporary RHSU membership for that event.

Students must bring a valid, in-date Royal Holloway Student ID Card and photo ID (driving licence, passport or PASS card) to every event. Expired cards aren't accepted under any circumstances. Members of the public must bring photo ID.

All regular SU Venue club nights are 18+. Anyone may be asked for proof of age at the door and refused entry without it.

Regular SU Venue club nights are for Royal Holloway students and their guests only, unless the event page says otherwise. If you're on the banned list, you can't buy tickets or attend events until your ban ends.

Club night tickets guarantee entry until 11pm. After that, entry depends on capacity until last entry at midnight. Any change to the guarantee time will be on the event page.

Once you've left an event you can't come back in, unless the duty manager approves it.

Venue management reserves the right of admission. You can be refused entry if you breach our admission procedures.

Your Student ID Card and tickets aren't transferable. You can't lend them to anyone else to get into the venue.

We try to offer priority queues for advance ticket holders but can't guarantee them. For busy or sold-out events, arrive early.

The SU Venue cloakroom costs £2 per item. Remove phones, wallets, cash, cards and anything valuable first; the maximum value per item is £60. Items are left at your own risk. Show your ticket to collect. Lost your ticket? Wait until everything else has been issued, then show photo ID and complete a claim record. Fraudulent claims may be prosecuted.

Collect your items during the event. Unclaimed items, and anything left elsewhere in the building, can be collected from the SU Helpdesk, 10am to 4pm, Monday to Friday, with a £2 admin charge. Items unclaimed after two weeks are sold and the money goes to charity.

For high-demand sold-out events we may run a waiting list. The event page will explain how to join it or sell your ticket back to us.

Our events may be photographed, filmed or streamed, and we put up signs to make this clear. Buying a ticket means you consent to images of you and your guests being recorded and used for publicity and marketing. To have an image removed, email marketing@su.rhul.ac.uk naming the specific images (one email per event), or tell venue management or the photographer on the night.

Society and sports club membership starts on the day you buy it and runs until 31 July. Fees are paid upfront in full, and you have a 14-day cooling-off period. To change or cancel after that, email helpdesk@su.rhul.ac.uk with your reasons. We'll refund as soon as we can, though we may need to check with the club or society first.

We're not liable for losses if an event is cancelled or delayed by circumstances beyond our reasonable control, such as war, terrorism, civil commotion, fire, flood, severe weather, natural disaster, disease outbreaks, strikes, utility failures or government action.