Here's a list of the most frequently asked questions about attending our venues and events. If you don't find an answer here to a question you have, drop us an email at Students.Union@su.rhul.ac.uk.
What ID do I need to bring with me on a night out?
You’ll need to bring your Royal Holloway College Card and proof of age identification - driving icence, passport or a PASS card.
Is there an age limit on nights out?
In order to freely access our venues you must be 18 years old and have valid photographic proof of age ID to enter the Students' Union or Medicine on a night out. If you are under 18 and wish to attend an event please contact email@example.com and a member of the team will take you through our Under 18 policy.
How do I sign in a friend who doesn't attend Royal Holloway?
While we operate with a limited capacity guests are not allowed in the Union Venue. This is going to be reviewed at the end of the Autumn Term. Guests are however allowed at both Medicine and The Packhorse.
How do I transfer a ticket to someone else?
Online tickets may be transferred to another individual at the Union Helpdesk - Midday to 8pm - on the day of the event. The person whom you are transferring your ticket to must be present and have valid proof of age ID. After transferring your ticket, you will be unable to attend the event unless you purchase a new ticket. All transfers are final and cannot be reversed.
When is last entry on SU nights out if I have purchased a ticket?
Tickets will guarantee you entry into the venue until 11pm, after this time entry will be dependent on venue capacity until midnight – so don’t miss out!
What's the difference between having a ticket and picking up a wristband?
If you purchase a ticket online, you still have to queue upon entry and show your College Card to pick up your wristband. However, if you collect a wristband during the day from the SU Helpdesk, you can then enter the venue through the South entrance which saves queuing time!
Where do I check for lost property?
To check lost property for the Union Venue, visit the Union Helpdesk upstairs in the SU. For Medicine, you'll need to pop down to the venue when it's next open for an evening event.
How much does the cloakroom cost?
The cloakroom costs £2.
Check out the T&C's
Will there be strobe lighting during a show?
We don’t have any strobe lights in the Union Venue; we have a pre-programmed intelligent lighting system which consists mainly of rotating heads. While the speed of the pattern can be controlled locally, the pattern design cannot. The lights are capable of reproducing strobe effect, but this functionality is not used at any event, unless specifically requested by a student group as part of a production or an artiste as part of their recognised show plan. Cross over of light beams are mitigated wherever possible, however due to the requirement to site lights for productions, there are some areas where cross over of beams is unavoidable.
Is there a dress code for nights out?
There is no strict dress code. You can wear jeans and trainers, fancy dress, a suit etc.
Is there a minimum debit card charge in the SU?
No, there is no minimum card charge.
Can I use my College Card to pay for drinks?
You certainly can! It's a lot quicker, too. Remember to top up.
Where can I find a cash machine?
There is a cash machine directly outside the Students’ Union main doors, alternatively another is located outside the Windsor Building.
Where can I find a water fountain?
There is a water fountain in the Students' Union, by the doors in Tommy's Kitchen.
What is Freshers' Festival?
Freshers’ Festival is the first week of term where your Royal Holloway journey begins. There are tons of free events, taster sessions, and of course, nights out! It’s your chance to get involved and meet new people who are all in the same position as you.
Can students from all years attend Freshers' Festival events?
Yes, Freshers' Festival is open to all students.
I feel like I was harassed on a night out, who should I talk to?
If you feel like you have been harassed at an event, you can report this to a member of staff or security at the event so they can take immediate action.
You can also book an appointment at the Advice Centre located upstairs at the Students’ Union for a chat about any problems you are having.
Finally, you can report any concerns, complaints or misconduct through BeHeard, the College's reporting platform.
When I go on the SU website to buy a ticket for an event, how do I know if it's sold out?
If the event has sold out, you will not be able to add the tickets to your basket and will see a message pop up that says "product sales limit reached".
I'm having difficulty logging into the SU website, what should I do?
You can look through our login guide. Alternatively you can message us on the Students’ Union Facebook page or email us at firstname.lastname@example.org
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The Students’ Union, Royal Holloway
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