Here's a list of the most frequently asked questions about your Students' Union, our venues, and our events. If you don't find an answer here to a question you have, drop us an email at Students.Union@su.rhul.ac.uk.
What ID do I need to bring with me on a night out?
You’ll need to bring your RHUL College card and ID. Don’t forget to purchase a ticket!
Is there an age limit on nights out?
You must be 18 years old and have valid photographic ID to enter the Students' Union or Medicine on a night out.
How do I sign in a friend who doesn't attend RHUL?
Guests can be signed in on the day of the event at either the Helpdesk between 12:00 - 20:00, or on the door between 22:00-00:00. They will then receive a wristband as their ticket which they need to bring to the venue upon entry. It’s only £2 to sign a friend in! Please note they must be over 18 and have valid ID to get entry to our venues.
How do I transfer a ticket to someone else?
Online tickets may be transferred at the door, on the night of the event, between 10pm and 11pm. Transferals outside of this time need to be completed in person at the wristband exchange upstairs in the SU.
You cannot transfer a ticket and then come back to the event later unless you purchase an additional ticket. If transferring on the door, you will need to enter the SU once you have transferred your ticket. The person whom you are transferring your ticket to must be present.
When is last entry on SU nights out if I have purchased a ticket?
Tickets will guarantee you entry into the venue until 11pm, after this time entry will be dependent on venue capacity until midnight – so don’t miss out!
What's the difference between having a ticket and picking up a wristband?
If you purchase a ticket online, you still have to queue upon entry and show your College card to pick up your wristband. However, if you collect a wristband during the day from the SU Helpdesk, you can then enter the venue through the back entrance which saves queuing time!
Where do I check for lost property?
To check lost property for the Union Venue, visit the Union Helpdesk upstairs in the SU. For Medicine, you'll need to pop down to the venue when it's next open for an evening event.
Check out the T&C's
How much does the cloakroom cost?
The cloakroom costs £1 in cash on nights out.
Will there be strobe lighting during a show?
We don’t have any strobe lights in the Union Venue; we have a pre-programmed intelligent lighting system which consists mainly of rotating heads. While the speed of the pattern can be controlled locally, the pattern design cannot. The lights are capable of reproducing strobe effect, but this functionality is not used at any event, unless specifically requested by a student group as part of a production or an artiste as part of their recognised show plan. Cross over of light beams are mitigated wherever possible, however due to the requirement to site lights for productions, there are some areas where cross over of beams is unavoidable..
Is there a dress code for nights out?
There is no strict dress code. You can wear jeans and trainers.
Is there a minimum debit card charge in the SU?
No, there is no minimum card charge.
Can I use my College card to pay for drinks?
You certainly can! It's a lot quicker, too. Remember to top up.
Where can I find a cash machine?
There is a cash machine directly outside the Students’ Union main doors, alternatively another is located outside the Windsor Building.
Where can I find a water fountain?
There is a water fountain in the Students' Union, by the doors in Tommy's Kitchen.
What is Freshers' Festival?
Freshers’ Festival is the first week of term where your Royal Holloway journey begins. There are tons of free events, taster sessions, and of course, nights out! It’s your chance to get involved and meet new people who are all in the same position as you.
Can students from all years attend Freshers' Festival events?
Yes, aside from one or two nights out which are first year specific.
I feel like I was harassed on a night out, who should I talk to?
If you feel like you have been harassed, you can report this to a member of staff or security at the event.
You can also book an appointment at the Advice Centre located upstairs at the Students’ Union for a chat about any problems you are having.
When I go on the SU website to buy a ticket for an event, how do I know if it's sold out?
If the event has sold out, you will not be able to add the tickets to your basket and will see a message pop up that says "product sales limit reached".
I'm having difficulty logging into the SU website, what should I do?
You can look through our login guide. Alternatively you can message us on the Students’ Union Facebook page or email us at email@example.com
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The Students’ Union, Royal Holloway
Egham, TW20 0EX