News

SU Venue Security Review: The Outcome

Following consultation with students and a full review of our security operations, we are pleased to announce the appointment of a new security provider and the decision to bring the role of Head Door Supervisor directly onto our permanent staff team.

Many of you are familiar and passionate attendees of our club nights. In fact, of all the services we provide here at the SU, from the Advice Centre to our Give It A Go programme, our late night venue entertainment boasts some of the highest student engagement figures. As such, we receive a large amount of feedback from students who love a good night out, with much of it focusing on the security operation at our weekly and annual events.

As a result of this feedback, we launched a survey earlier this year to capture your thoughts on how we can improve our current security operations and look after your wellbeing on your night outs. Many of you also provided feedback in our annual Rate Your Union survey, which gathered a whopping 1,342 submissions.

Since then, we have undertaken a review of our security operations to address issues raised by many students, including re-tendering for an external security provider for licensed security staff to work at our venue nights.

We have now successfully appointed a new security provider based on their student-friendly approach. We are also excited to see the company’s commitment to assembling a security team that has consistent staffing from a range of different backgrounds. Our aim is to make sure the security team reflects the diversity of our student population here at Royal Holloway!

Additionally, we have also moved the role of Head Door Supervisor into our permanent staff team. Rather than hiring through an agency, we felt it was important to bring this role in-house and have a permanent member of staff who works directly for us to manage all aspects of the security operations during venue club nights.

Over the coming months, we are also seeking to upskill our student staff working as security stewards, and our welfare support team, in order to ensure the Union’s duty of care to our members is upheld. This includes additional training and some new roles within the security team.

We hope the steps taken will help to greatly improve your experience on a night out, with your wellbeing at the top of our list of priorities. If you have any feedback on the new security operations, please contact the team at venues@su.rhul.ac.uk.