Coronavirus (Covid-19) Hub

We want to reassure our members that the Students’ Union is working incredibly hard to ensure you're kept up-to-date with all the vital information regarding the ongoing coronavirus (COVID-19) pandemic.

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created this hub to give you quick links to key advice, guidance, and our latest news updates. We've also included a tracker so you can see which of our services are still in operation, and in what capacity.

Advice & Guidance

Our Services

We've been working hard to make our events and services as safe and as accessible as possible. Below you'll find updates on the current status of each area of work we deliver. Alongside this, we have published detailed guidance on how our events will run and the risk assessments we have carried out. These documents are all live and subject to change based on updates to Government advice.

Keeping you safe


Our advisors are working from home right now, but we are continuing to deliver digital access to vital advice services through our website, by email, and via virtual appointments. If you've already looked through our web pages or the Coronavirus Hub and you can't find the information you're after, or if you'd prefer to discuss something, you can email us with any questions or to ask for a virtual appointment.

From 22:00 on Wednesday 4 November 2020, the Students’ Union Building will be closed to students until lockdown restrictions are lifted. The building will continue to be used for administration purposes for staff unable to work from home.

The Union Shop will remain open to students and maintain the current opening hours of 08:00-23:00, seven days a week. We are in regular contact with our suppliers and are confident that our supply chain is resilient, while a staffing plan has been developed to ensure you will continue to receive the high quality you expect from us. A click and collect service is available through our online shop and we’re working hard to expand our range as quickly as possible. Throughout lockdown, you can bag 25% off your online shop wh0n you spend £30 - no code required, discount is automatically applied during checkout.

From 16:00 on Wednesday 4 November 2020, the Students’ Union Helpdesk will be closed until lockdown restrictions are lifted. You can contact our team via email with any enquiries you have related to our services.

Tommy’s Kitchen has been designated as a student study space and will remain open Monday-Friday, 09:00-22:00, providing catering for students. You’ll also be able to order your food in advance for click and collect (just add notes when placing your order) or for delivery via Uber Eats. Spend £20 and receive £5 off throughout lockdown, exclusively through Uber Eats. The Commuter Hub previously located in Tommy’s Lounge has been relocated to Tommy’s Kitchen where you will have access to microwaves to heat your own food. The entrance will be through the Union Plaza with no access via the main Students’ Union front door. You may be required to show your College card when eating at Tommy’s Kitchen. If you do not show your card you may be refused service.

The Packhorse (including Uber Eats orders) is currently closed and will reopen on Monday 11 January 2021. If you're looking for food and drink, make sure you check out Tommy's Kitchen where eat in, takeaway, and delivery options are available.

From 22:00 on Wednesday 4 November 2020, Medicine will be closed until lockdown restrictions are lifted.

Our four Sabbatical Officers are continuing to lobby on behalf of all students at Royal Holloway. If you have any questions for them, please contact them via email or through their RHSU social media accounts on Facebook, Instagram, or Twitter. You can keep up-to-date with their work and find out how to get in contact with them here.

From 23:59 on Wednesday 4 November, all face-to-face student group activity is to cease. Virtual events and meetings can still go ahead. Individual groups will share their own information regarding activity over the next month.

Our HouseSearch platform is operating as usual, helping you to find high-quality accommodation in the local area. However, please ensure you follow government guidance when hosting or attending any viewings.

COVID-19 Regulations

In order to ensure our services can run in a safe and secure manner, we have updated our Venues Code of Conduct and our Members' Disciplinary Policy (Byelaw L) to include specific guidance on breaches of regulations related to COVID-19.

Code of Conduct

Members' Disciplinary Policy

Latest updates

An Update On Extensions

Thu 26 Nov 2020

As a result of the Christmas travel window and the implications that the Covid-19 climate has had on students this academic year, the College has revised its extensions policy to help support those students who are unable to meet deadlines due to their circumstances.

Test and Travel: Your Choices

Fri 20 Nov 2020

The University has today announced their plans for mass COVID-19 testing on campus, in order to ensure that those who wish to travel home for Christmas can do so. It’s important that you understand the choices open to you and the impact that this testing regime will have on your academic experience as we head towards the end of term.

Looking After Yourself And Your Mental Health

Thu 12 Nov 2020

Whether you’re a new or returning student, this academic year is going to present a lot of changes and challenges which might put a strain on your mental health. That’s why we’ve put together some useful resources and tips for maintaining your mental wellbeing, as well as what to do if you’re finding it difficult to cope.


Government Advice