Coronavirus (Covid-19)

We want to reassure our members that the Students’ Union is working closely with the University regarding the ongoing coronavirus (Covid-19) pandemic. We have created this page to keep you up to date with all of the decisions we make.

Latest News

Union Shop Update

With the announcement on Monday 23 March of tighter restrictions around social distancing due to the spread of Covid-19, we wanted to reassure those students still living on campus that the Union Shop will remain open.

It's important that those of you living in halls can make the shortest trip possible to buy essentials and we're committed to continuing this service, but we are making a number of changes to how we operate which we need your help with.

  • We're asking all customers to maintain a two metre (2m) distance to other shoppers. We have also marked out 2m intervals at our tills points to ensure people queuing maintain their distance.
  • Hand sanitiser stations have been installed at the entrance to the shop, with one located on the newspaper stand (on your right as you enter) and another on the left-hand side of the Krispy Kreme cabinet.
  • A staff member will be located at the front entrance asking all customers to sanitise their hands on entry, prior to shopping, and to remind individuals to maintain a 2m distance to other customers.
  • We have closed our till at the front door and will only be operating tills one and three - we are also asking customers to scan their own products to reduce contact with our staff team.
  • Self-scan tills are scheduled to be installed in the shop on 20 April - a regimented cleaning schedule will be in place for these.
  • All payments are now cashless to reduce contact.
  • Purchases are limited to two of any single product line.
  • Entry to the shop is now limited to the external doors.

We have also updated our guidance to staff and further enhanced our cleaning regime including:

  • Staff are required to wash their hands every 20 minutes whilst working.
  • All high contact areas are cleaned every two hours.
  • The whole Union Shop is cleaned professionally by the College's contracted cleaning team.
  • Staff are also to maintain a 2m distance where practically possible.
  • Additional personal protective equipment has been sourced for staff.

As we have previously stated, we have well-developed supply chains that are robust, and the team are working incredibly hard to keep our shelves fully stocked. Our opening hours remain 08:00 - 18:00. We're currently still working on ways in which we can support students who are high risk or have accessibility issues and will release more on this in the near future.

Easter Opening Hours

The Union Shop will be closed over Easter weekend, Friday 10 April - Monday 13 April, re-opening on Tuesday 14 April. Please ensure you plan ahead and purchase your groceries and other essential items in plenty of time to avoid making the shop busier than it needs to be.

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We continue to work closely with the University regarding our response to Covid-19 and will provide guidance as appropriate through our social media channels and via our website.

It is important that you continue to follow the government’s advice with regard to handwashing, travel and the symptoms and continue to monitor the student intranet and University social media for updates from the College.

Coronavirus Update - 17 March

We want to share our plans with students regarding changes to Students’ Union services in light of the coronavirus (Covid-19) pandemic.

Students’ Union Building

From midday on Tuesday 17 March 2020, the Students’ Union building will be closed until further notice.

Union Helpdesk

From midday on Tuesday 17 March 2020, the Students’ Union Helpdesk will be closed until further notice. You can contact our team on helpdesk@su.rhul.ac.uk with any immediate enquiries you have related to our services.

Advice Centre

From midday on Tuesday 17 March 2020, the Advice Centre will cease all face-to-face appointments. However, it is critical that you are still able to access our advice services and we will continue to deliver this digitally through our website, by email, and via phone.

We are currently updating our advice webpages with additional content and will provide detailed information on the Advice Centre webpage on how to book a virtual appointment.

Union Shop

We want to reassure students that in the event of a campus closure, the Union Shop will remain open to students that live on site. We are in regular contact with our suppliers and are confident that our supply chain is resilient, while a staffing plan has been developed to ensure you will continue to receive the high quality you expect from us.

During the Easter break, the opening hours of the shop will be: 09:00 – 18:00; current opening hours remain unaffected.

We have upgraded our cleaning regime, providing additional guidance and facilities to our staff which includes asking them to wash their hands every 20 minutes, and we are also looking to source additional hand sanitiser stations to be placed around the store.

We will also be moving to a full cashless service from Friday 20 March 2020, meaning only debit/credit/College card payments will be accepted. We understand that not everyone has access to a bank card and encourage you to use your College card in this instance.

We’re also exploring the potential of an ‘access hour’ for individuals with accessibility requirements, and those deemed at higher risk of serious illness from Covid-19. We will provide an update on this as soon as there are any developments.

Tommy’s Kitchen

From midday on Tuesday 17 March 2020, Tommy’s Kitchen will be closed until further notice.

The Packhorse

From midday on Tuesday 17 March 2020, The Packhorse will be closed until further notice.

Medicine

From midday on Tuesday 17 March 2020, Medicine will be closed until further notice.

Union Bus

As of midday on Tuesday 17 March 2020, the Union Bus service has been cancelled and cannot be booked until further notice.

Sabbatical Officers

Our five Sabbatical Officers are all now working remotely and will continue to lobby on behalf of all students at Royal Holloway. If you have any questions for them, please contact them via email or through their RHSU social media accounts on Facebook, Instagram, or Twitter.

Student Groups

All BUCS competitions, sporting and non-sporting, will be suspended from 23:59 on Tuesday 17 March 2020 until 09:00 on Wednesday 1 April 2020. As part of the BUCS programme, this suspension will extend to all LUSL fixtures. At present, there are over 1500 fixtures still scheduled to take place this season and BUCS staff are working hard to outline a number of options in relation to bringing all competitions to a conclusion following the suspension.

Royal Holloway Sport have taken the decision to cancel any remaining club training bookings for this academic year.

All societies have been contacted regarding show/rehearsal space.

While all groups are autonomous, we advise that they follow government advice around contact and cancel all training or planned group meetings.

Student Media

Our three media outlets have been contacted directly regarding access to facilities and contingency plans are being put in place to allow Insanity Radio 103.2FM to continue to broadcast remotely.

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We continue to work closely with the University regarding our response to Covid-19 and will provide guidance as appropriate through our social media channels and via our website.

It is important that you continue to follow the government’s advice with regard to handwashing, travel and the symptoms and continue to monitor the student intranet and University social media for updates from the College.

Coronavirus Update - 16 March

Following the update from the Government on Monday 16 March that additional social distancing measures are to be introduced to tackle the coronavirus (Covid-19) pandemic – including a limitation on events and gatherings – the Students’ Union are cancelling our remaining events programme.

If you have purchased a ticket to an event, a refund will be processed over the next week and you will be notified that this has taken place.

With regards to our food based venues which form an essential part of the catering offer on campus, these will be open tonight and tomorrow morning with stricter rules in place regarding seating and capacities. Tomorrow we will provide a more detailed update on our venues following discussions with the University.

Within that update, we will also set out a number of changes across our entire range of services. We are committed to continuing to offer as many services as practically possible and are exploring where they can be delivered digitally or through alternative means.

This may mean a period of transition and we ask for your patience and understanding during this period of disruption.

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We are continuing to work closely with the University regarding our response to Covid-19 and will publish all of our guidance on our social media channels and via our website.

It is also important that you continue to follow the government’s advice with regard to handwashing, travel and the symptoms and continue to monitor the student intranet and University social media for updates from the College.

Coronavirus Update - 13 March

With the announcement on Thursday 12 March that the Government have moved into the ‘delay’ phase of their coronavirus (Covid-19) plan, and after consultation with the University, we have made a number of changes to our programme of events.

Varsity

We have taken the decision to postpone this year’s Varsity event, scheduled to take place on Wednesday 25 March.

This is not a decision that has not been taken lightly but faced with a public health event of such magnitude it is important we do all we can to protect the health and wellbeing of the campus community.

We are working closely with Royal Holloway Sport, the University of Surrey, and Surrey Students’ Union to find a new date during Term 3 that will allow the event to take place and will keep you informed about developments related to this.

If you have purchased an event t-shirt, we will be in touch regarding collection.

Union Events Programme

We will be making several changes to our late-night event provision, limiting the ability to purchase tickets to Royal Holloway students, and removing the ability for guest tickets to be purchased. For our none-ticketed events – Toast and MedWeds – these will be limited to Royal Holloway students and you will be required to show your Royal Holloway College Card on entry.

The events affected by these changes are:

Union Venue:

  • 13/03 – Pop ft. Soap
  • 18/03 – Flawless
  • 20/03 – Fetish Friday for the Amazon ft. French Society
  • 25/03 – Varsity Afterparty – This event will become a standard Flawless night
  • 27/03 – Easter Blowout

Medicine:

  • 13/03 – Reggaeton
  • 16/03 – St Paddy’s On Toast ft. Freshers’ Big Band
  • 18/03 – MedsWeds
  • 23/03 – Disney on Toast ft. MTS & AbHarm
  • 25/03 – MedsWeds
  • 26/03 – D&B

We have also opted to cancel a number of smaller events within our schedule to reduce the impact on resources across the University:

  • 20/03 – Techno
  • 27/03 – Afrobeats

The Packhorse events programme, Give It A Go and Market Days are currently all continuing to operate on a business as usual model.

Student Groups

Guidance is going out to student group committee members regarding the ongoing support we can offer. Training and group activity on campus can still proceed as normal and is currently unaffected.

Groups who have committed to an overseas tour/trip that have yet to notify the Student Opportunities team should do so immediately so that we can provide assistance in the event a refund is required.

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We continue to work closely with the University regarding our response to Covid-19 and will provide guidance as appropriate through our social media channels and via our website.

It is important that you continue to follow the government’s advice with regard to handwashing, travel and the symptoms and continue to monitor the student intranet and University social media for updates from the College.

Coronavirus Update - 6 March

We want to reassure our members that the Students’ Union is working closely with the University regarding the ongoing coronavirus (Covid-19) outbreak to understand any risks associated with our activities and events.

Currently, there is no impact on our day to day activities and our full events programme is proceeding as normal.

But with the government now mainly in the ‘delay’ stage, as reported by the Chief Medical Officer on Thursday 5 March, we are preparing plans should the government decide to activate ‘population distancing strategies’.

Safety is our number one priority, but we are also mindful that actions need to be proportionate and balanced, and our intention is to continue to provide services for students within the safe limits of any government directives.

We will be guided by the University as to if and when to implement these plans and will provide guidance as appropriate through our social media channels and via our website.

In the meantime, please continue to follow the government’s advice with regard to handwashing, travel and the symptoms and continue to monitor the student intranet and University social media for updates from the College.


Royal Holloway Information

The University is collating frequently asked questions and their advice regarding campus activity on the student intranet.

Find Out More