Coronavirus (Covid-19) Hub

We want to reassure our members that the Students’ Union is working incredibly hard to ensure you're kept up-to-date with all the vital information regarding the ongoing coronavirus (Covid-19) pandemic.

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created this hub to give you quick links to key advice, guidance, and our latest news updates. We've also included a tracker so you can see which of our services are still in operation, and in what capacity.


Advice & Guidance


Our Services

We've been working hard to make our events and services as safe and as accessible as possible. Below you'll find updates on the current status of each area of work we deliver. Alongside this, we have published detailed guidance on how our events will run and the risk assessments we have carried out. These documents are all live and subject to change based on updates to Government advice.

Keeping you safe

 

Our advisors are predominantly working from home right now, but we are continuing to deliver digital access to vital advice services through our website, by email, and via virtual appointments. If you've already looked through our web pages or the Coronavirus Hub and you can't find the information you're after, or if you'd prefer to discuss something, you can email us with any questions or to ask for a virtual appointment.

From Monday 21 September, the Students' Building will be open to students from 09:00-17:00, Monday to Friday. Hands-free sanitiser stations have been located at all entry points and you are requested to sanitise your hands when entering the building. A one-way system has been put in place - please ensure you follow the arrows and comply with the flow system at all times. We also kindly request that you wear a face covering when moving around the building.

The Union Shop is open from 08:00-23:00, seven days a week, to ensure you are still able to get your hands on the essentials. Hands-free sanitiser stations have been located at all entry points and you are requested to sanitise your hands when entering the shop. You must wear a mask when inside the shop and keep your distance from other shoppers as much as possible - we have used floor stickers to mark out a safe distance. We have installed self-service checkouts to reduce face-to-face interactions, and increased the number of tills to speed up service. If you're having to isolate or can't get to campus, we've also launched the Union Shop Takeaway, with contact-free collection or delivery options available.

If you need help with any issues related to our services, the Union Helpdesk will be open to students from 10:00-16:00, Monday to Friday from Monday 21 September. Perspex screens have been installed to keep you and our staff safe. Please email with any immediate enquiries.

Everyone's favourite burger is open from 09:00-22:00, Monday to Friday, and on weekends where we have events taking place on the SU Lawn. Breakfast is served from 09:00-12:00 with the full menu available from 11:00. If you're looking for some vegan goodness, then make sure you give Humpit - the hummus and pita bar - a visit. Furniture has been reduced and rearranged to adhere to social distancing guidelines and food and drink can be ordered through our new online app. Craving a TK burger but too busy smashing out your latest assignment at home? We'll deliver it to you - check us out on Uber Eats!

We're serving up tasty food and drink from 11:00 - 22:00, seven days a week. Additional covered seating has been installed outside, with internal furniture reduced and rearranged to adhere to social distancing guidelines. Hands-free sanitiser stations have been located at all entry points and you are requested to sanitise your hands when entering the pub. A one-way system has been put in place - please ensure you follow the arrows and comply with the flow system at all times. We also kindly request that you wear a face covering when moving around the building. Food and drink can be ordered through our new online app. To guarantee entry, please book a table through The Packhorse website. Desperate for some fresh pizza but too comfortable sitting at home in your PJs? There's an app for that - check us out on Uber Eats!

Medicine will be open as a bar from 20:00-00:00, Monday-Friday, throughout Term One. There will be two time slots available to book (18:00-20:00 / 20:00-22:00) with special drinks deals in place between 20:00-21:00. The dancefloor has been replaced with additional seating and we have installed more benches outside in the beer garden. Hands-free sanitiser stations have been located at all entry points and you are requested to sanitise your hands when entering the venue. A one-way system has been put in place - please ensure you follow the arrows and comply with the flow system at all times. We also kindly request that you wear face covering when moving around the building. Food and drink can be ordered through our new online app.

Your Sabbatical Officers are busy working hard to make student life better at Royal Holloway. You can keep up-to-date with their work and find out how to get in contact with them here.

Due to government guidelines around social distancing, our sports clubs, societies and media outlets will be conducting a blended mix of online and physical activity – the finer details are still being worked out and this will vary from group to group, so please get in contact with them individually and follow their social media pages for updates. You can check out all of our student groups here.

Our HouseSearch platform is operating as usual, helping you to find high-quality accommodation in the local area. However, please ensure you follow government guidance when hosting or attending any viewings.


Latest updates

Coronavirus Update - 22 September

Tue 22 Sep 2020

Following the announcement that all pubs, bars and other hospitality venues in England must close by 22:00 from Thursday 24 September, we have today made a number of changes to our events programme and the opening hours of our venues.

 
The Rule of Six: What's The Deal?

Fri 18 Sep 2020

We want to try and clear things up around the new 'rule of six' and what it means for you and interacting with our services.

 
Welcoming You Back To Royal Holloway!

Fri 11 Sep 2020

VP Education Alissa Chohan is excited to welcome you (or welcome you back) to Royal Holloway. Ahead of the new academic year, she has put together lots of important information to give you an idea of what you can expect in terms of your educational experience.

 
 


Government Advice