Coronavirus (Covid-19) Hub

We want to reassure our members that the Students’ Union is working incredibly hard to ensure you're kept up-to-date with all the vital information regarding the ongoing coronavirus (COVID-19) pandemic.

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created this hub to give you quick links to key advice, guidance, and our latest news updates. We've also included a tracker so you can see which of our services are still in operation, and in what capacity.

Advice & Guidance

Our Services

We've been working hard to make our events and services as safe and as accessible as possible. Below you'll find updates on the current status of each area of work we deliver. Alongside this, we have published detailed guidance on how our events will run and the risk assessments we have carried out. These documents are all live and subject to change based on updates to Government advice.

Keeping you safe


We are continuing to deliver digital access to vital advice services through our website, by email, and via virtual appointments. If you've already looked through our web pages or the Coronavirus Hub and you can't find the information you're after, or if you'd prefer to discuss something, you can email us with any questions or to ask for a virtual appointment.

From Monday 26 April, the Students' Union Building will be open Monday-Friday, 10:00-16:00.

The Union Shop remains open (Monday-Sunday, 08:00-23:00) to ensure you are still able to get your hands on the essentials, from fruit and veg through to loo roll, soap and loads more. A click and collect service is also available through our online shop.

From Monday 26 April, the Union Helpdesk will be open Monday-Friday, 10:00-16:00. You can also contact our team via email with any enquiries you have related to our services.

Open as a student study space (Monday-Friday, 12:00-20:00) with food and non-alcoholic drinks available to purchase via our app. Order in advance for click and collect (just add notes when placing your order) or for delivery via Uber Eats. The Commuter Hub previously located in Tommy’s Lounge has been relocated to Tommy’s Kitchen where you will have access to microwaves to heat your own food. The entrance will be through the Union Plaza with no access via the main Students’ Union front door. You may be required to show your College card when eating at Tommy’s Kitchen. If you do not show your card you may be refused service.

Reopen for outdoor dining seven days a week. Please see the website for the latest opening hours. If the strict conditions are met from the government's Roadmap out of Lockdown, we'll hopefully be able to open up indoors from Monday 17 May. Food and drink can be ordered through our online app. To guarantee entry, please book a table through The Packhorse website. Desperate for some fresh pizza but too comfortable sitting at home in your PJs? There's an app for that - check us out on Uber Eats.

From Monday 26 April, Medicine Beer Garden will be open from 18:00-00:00, Monday-Friday, where you'll be able to enjoy a range of drinks deals including £1 VKs, two cocktails for £8 and four Jungbombs for £10. Rule of Six' applies, meaning you can book a table for up to six people (they can be from multiple households). Entry is completely FREE but you'll need to make an online booking to guarantee entry. Drinks can be ordered through our online app.

Kate, Alissa, Henn, and Lucy are continuing to lobby on behalf of all students at Royal Holloway. If you have any questions for them, please contact them via email or through their RHSU social media accounts on Facebook, Instagram, or Twitter. You can keep up-to-date with their work and find out how to get in contact with them here.

As lockdown restrictions begin to ease, some groups have been able to reintroduce in-person activity. Please speak to your committee members for an update on the latest advice.

Our HouseSearch platform is operating as usual, helping you to find high-quality accommodation in the local area. However, please ensure you follow government guidance when hosting or attending any viewings.

COVID-19 Regulations

In order to ensure our services can run in a safe and secure manner, we have updated our Venues Code of Conduct and our Members' Disciplinary Policy (Byelaw L) to include specific guidance on breaches of regulations related to COVID-19.

Code of Conduct

Members' Disciplinary Policy

Latest updates

What can I do from 12 April?

Fri 09 Apr 2021

As England prepares to move into Step 2 of the government's Roadmap out of Lockdown, we update you on all the changes and what they mean for you and our venues/services.

Reopening Our Venues: Services Update

Fri 26 Mar 2021

As we head into the Easter break, there is finally some light at the end of the tunnel as we can begin to plan the reopening of our venues and services, in line with the government’s Roadmap out of Lockdown.

Statement: Summer Ball 2021

Thu 25 Mar 2021

Today we are in the unfortunate position where we have to announce that this year’s Summer Ball will not take place.


Government Advice