Going Digital: Advice Centre Update

Face-to-face appointments may have stopped but we're still offering digital access to all of our services. Find out what we can help you with and how you can get in touch with us.

Due to the ongoing coronavirus (Covid-19) pandemic, the Advice Centre ceased all face-to-face appointments from midday on Tuesday 17 March.

However, it is critical that you are still able to access our advice services and we are now delivering this digitally through our website, by email, and via phone (Monday-Friday, 10am-3pm). Appointments outside of these times will also be available Monday-Friday.

The Advice Centre is a vital service for students. Getting trustworthy advice can be the difference between coping and crisis, and we want you to get in touch before reaching crisis point. We are here for you as a confidential service, offering free independent advice.

If you are unsure of how the Covid-19 pandemic might impact on you, please make use of our service. Our advisors are dedicated to supporting you as they continue working from home, and no question is too big or too small for them. It’s easy to feel overwhelmed with the amount of information and communications you are currently being presented with. But fear not, our advisors have been keeping up-to-date with the latest developments, and are well-connected, so can refer you to the right people if they can’t help you themselves.

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering many issues that students may face during their time at university. This also covers issues that are not directly to do with university life. Below are examples of the typical issues we help students with:

  • Academic problems e.g. academic misconduct, extenuating circumstances, extensions
  • Private housing e.g. landlord behaviour, disrepair and deposit disputes
  • Complaints e.g. university complaints, consumer complaints

Check out the resources in our Advice pages, which may provide you with the information you need.

How do I get help from the Advice Centre?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something, you can email us at advice@su.rhul.ac.uk with any questions or to ask for a phone appointment.