Help Improve the GP Surgery

VP Welfare & Diversity Lucy Simpson tells you all about the Patient Participation Group, and how you can get involved to try to improve the services provided by the GP Surgery on campus.

On Tuesday 3 March, the GP Surgery will be hosting a Patient Participation Group (PPG). This is a good opportunity for all students who are registered at the on campus GP Surgery to speak to the GP’s and other healthcare practitioners who work at the surgery.

This is a really important mechanism for any concerns to be voiced – without these, positive change cannot happen.

What concerns can I raise?

This is your opportunity and your right as a patient to provide feedback to the Surgery. It is also the opportunity for the Surgery to answer any questions you may have, or explain anything that may be unclear about the service. Therefore, it really is up to you!

Topics previously raised have ranged from appointment processes to GP interaction, and from accessibility requirements to the friendliness of the surgery.

What is a PPG?

A Patient Participation Group is a group of patients, carers and GP practice staff who meet to discuss practice issues and patient experience and to help improve the service.

Since April 2015, it has been a contractual requirement of NHS England for all GP practices to have a PPG and to make reasonable efforts for this to be representative of the practice population.

They aim:

  1. To give patients and practice staff the opportunity to meet and discuss topics of mutual interest
  2. To provide a means for patients to become more involved and make suggestions about the healthcare services they receive
  3. To explore issues from patient complaints and patient surveys, contribute to actions plans and help monitor improvements
  4. To contribute feedback to the practice on National Patient Survey results and Friends and Family Test feedback to propose developments or change
  5. To support health awareness and patient education

Join the event

ARGH, I can’t make it but I want to!

If you are unable to attend for any reason but would like a say in the meeting, please email VP Welfare & Diversity Lucy Simpson who can coordinate with you.

Alongside the University, we try to arrange a time that is accessible for people and also works for the GP Surgery, but if you have any comments or ideas on how to make the session more accessible then please let us know!

There will also be another meeting in Summer Term.

Lucy Simpson // Vice President Welfare & Diversity