Patient Participation Group: Improving The GP Surgery

Over the last few years it has been clear that there are a number of issues pertaining to the GP surgery. Whilst there have been some things that are ongoing areas of work, one of the ways in which we are implementing change and improvement is through a Patient Participation Group (PPG).

What is a PPG?

On the last day of term, Friday 13 December, all patients registered at the GP surgery on campus will be invited to attend a PPG between 12:00 and 13:00 at Windsor 1-02. This is a great opportunity to air out any issues that you have come up against when using the GP surgery, with GP’s, College and SU representatives in attendance.

I strongly urge anyone who has used the GP surgery and who has any feedback, suggestions or comments on their services (positive or negative), to attend.

Why is it important?

Immediately following the PPG meeting, College staff, and SU staff will meet with the GP’s to discuss methods to improve their services, following on from patient feedback. This will be a really great way to ensure oversight and ongoing improvement of healthcare on campus. Each meeting will result in an action plan which will be publicly available so that you can see exactly what we are doing to support students.

One thing to be aware of prior to attendance is that the GP surgery is an external NHS provider. This means that the College and SU do not always have the level of control over these services that they normally would with other departments. This means that direct patient feedback is vital for service improvement, and through the PPG you will have the ability to bring up any concerns or comments to the GP’s and service providers directly.

Please note the location is still to be confirmed, so please keep an eye out on our communications for that. I look forward to seeing you all there with your questions.

Lucy Simpson // Vice President Welfare & Diversity