Unfair Landlords And Estate Agents: What To Do?

Student tenants don’t have different rights to other tenants, but some estate agents and landlords seem to think they do. The Advice Centre is here to remind them that they can’t take advantage of students.

Deposit Disputes

Have you been slapped with ridiculous deposit deduction proposals from your estate agent or landlord? If your landlord is saying they want to make unfair deductions out of your deposit, you don’t have to accept it. As long as you don’t give them permission in writing, they are not allowed to take money out of your deposit. The Advice Centre had a 100% success rate last summer getting students using our service their deposits back, and we are on track to do the same again this year. 

Check-in Nightmares

Have you just been told that your house isn’t ready to move into at the beginning of the tenancy? Or have you moved in to find that the property is not in an acceptable state? Is there disrepair in your home? Were you not provided with an inventory? If any of the above apply to you, or if you had other problems at the beginning of your tenancy that remain unresolved, then ask us for help. It’s imperative that these issues are dealt with, as you could be blamed and charged for them later!

You are paying a lot of money for rent, and landlords and agents need to fulfil their side of the agreement too. Just ask us for help and we will help you to demand fair treatment and guide you to ensure you get it!

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).

How do I book an appointment?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something face-to-face, it's easy to book an appointment: 

  • Pop along to the Union Helpdesk on the first floor of the Students' Union and one of our Helpdesk Assistants will book you in
  • Alternatively, you can call the Helpdesk on 01784 276700
  • Email us at advice@su.rhul.ac.uk