ECs Advice Drop-In

Do you have questions about your Extenuating Circumstances application? Don't worry, the Advice Centre are on hand throughout May to help!

Extenuating Circumstances are circumstances that are outside of your control as they’re unforeseeable and unpreventable. Extenuating Circumstances (ECs)  impact your ability to carry out any assignments or exams to the standard normally expected. The University can make allowances through the ECs process when such circumstances happen. You can apply for ECs for work you’ve attempted/submitted (whether it’s an exam or assignment) and for work that you were not able to attempt/submit. 

How to Join a Drop-In

In Person

Just take a seat in the Advice Centre waiting room (upstairs in the SU) and an advisor will call you in when they’re available.

Online

All you need to do is join the Zoom call during the drop-in times. You will then be admitted into a private waiting room until an advisor is available.

Join the drop-in

How do Zoom drop-ins work?

• You don’t need to download anything. Just click on the link to join the meeting through your web browser.
• We strongly recommend using your PC instead of your phone as it makes file and screen-sharing easier. PCs have a more reliable connection too.
• You will first enter into a private digital ‘waiting room.’ If the advisor is free, they will admit you into the meeting. 
• If the advisor is already talking with someone, you will have to wait to be admitted. Don’t worry though, they can see you’re waiting. 
• You can use the Zoom link at any point during the drop-in times.
• If your case is complex, you may be given an appointment at a later time.

Stressbusters

We know that Term Three can be a stressful time but at the SU Advice Centre, we've got your back.

Over the next few weeks, we've organised loads of events and activities to help you relax, unwind and take a break away from the chaos of exam season! Simply filter for 'Stressbusters' on the Events Calendar to find out how to get involved.

Further support

The Advice Centre is a free, independent and confidential service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.

Email us at advice@su.rhul.ac.uk with any questions, or if you need a different meeting time.