The Advice Centre is a free and independent service for all students here at Royal Holloway. Our friendly, experienced and professional staff will provide a listening ear and offer general and specialist advice. We’re here to support you with a whole range of issues, big and small, and if we’re not the best people to help you with a particular issue, we’ll point you in the right direction.


Coronavirus Update

In light of the coronavirus (Covid-19) pandemic, from midday on Tuesday 17 March 2020, the Advice Centre will cease all face-to-face appointments. However, it is critical that you are still able to access our advice services and we will continue to deliver this digitally through our website, by email and via phone or Zoom appointments.

We appreciate the volume of information being sent your way could be quite overwhelming, so we've created a Coronavirus Hub to give you quick links to key advice, guidance, and our latest news updates. With dedicated pages for housing, academic, and welfare advice, as well as links to government advice and College FAQs, it's your one-stop shop for all the vital information during this time.

What can we help you with?

Our advisors are trained to support you in many areas of advice, covering a lot of the issues that students may face during their time at Royal Holloway. We are happy to offer general wellbeing advice but it’s probably useful to know that we also particularly specialise in private sector housing and academic advice (i.e. academic appeals and disciplinaries).

Check out the resources in the sections below which may provide you with the information you need.

How do I GET HELP FROM THE ADVICE CENTRE?

If you've already looked through our web pages and you can't find the information you're after, or if you'd prefer to discuss something, you can get in touch with us:

Before your appointment

Before your appointment, it might be helpful for you to read our Student Care Statement and Confidentiality Policy to understand a bit more about our commitment to you. Unfortunately, in a small number of cases, it may not be possible for the Advice Centre to continue offering advice, in which case our withdrawal of services policy may come into effect.



Keep On Top of Your Finances

Wed 29 Jun 2022

You're probably well aware by now that energy bills have increased and you're spending more on your weekly food shop. Despite the cost of living crisis, students don't benefit from the government’s latest offers of help and we know that many of you are worrying about money. We've pulled together some resources so you can keep on top of your finances.

 
Everything You Need to Know about Results, Resits and Appeals

Wed 22 Jun 2022

Brace yourself! The wait for undergrads to receive your final results is nearly over. Ahead of their release, our Advice Centre has put together everything you need to know about receiving your results, understanding your progression decision, and what to do if something has gone wrong.

 
Universal Credit: All You Need to Know

Wed 22 Jul 2020

Universal Credit is a payment available to most home/EU residents who are unemployed or working part-time, aiming to help with living costs. Find out if you're eligible and how you can apply.

 
Avoiding Unfair Deposit Deductions

Tue 05 May 2020

Moving out of private accommodation soon? Our Advisors are on hand to give you all the guidance you need to ensure you're not unfairly charged when it comes to getting your deposit back.